Job Description:

Purpose

- Be the single point of contact for parents and teachers - from pre-sales follow-ups to post-admission onboarding, class continuity, and quick resolution of academic/technical issues.

Core Responsibilities

- Pre-sales enablement: Warm follow-ups via phone/WhatsApp/email; share FAQs, seminar links, and counselling slots; update CRM.
- Onboarding: After admission, issue welcome kit (rules, pledge, timetable), assist fee confirmation, set up LMS/app access, and run orientation.
- Parent helpdesk: Own queries on classes, schedules, assessments, and policies; resolve directly or triage to Tech/Academic/Finance; keep the parent informed until closure.
- Teacher assistance: Schedule classes/PTMs, manage WhatsApp groups, share class lists, help with LMS uploads/attendance, and circulate quiz/exam links.
- Continuity and discipline: Monitor attendance,



homework submission, and code-of-conduct adherence; trigger reminders and corrective actions.
- Issue management: Log tickets, set priority, follow SOPs, and close with explicit notes; escalate risks early.
- Reporting: Daily dashboard—tickets opened/closed, first-response time, common issues; weekly insights to improve SOPs.

KRAs

- First-response time and resolution
- Class start-on-time % and access success rate.
- Parent CSAT after onboarding and at PTMs.
- Attendance and homework compliance follow-through.
- Ticket documentation quality; zero critical misses.

For more details please share your resume on [email protected] or call on (phone hidden)

📌 Hiring Support Executive (Online) for a Leading Marcom Industry - Ahmedabad Location
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📍 Ahmedabad