Job Description:

Role Overview: As a Supply Chain and Order Management Specialist, you will be responsible for overseeing the end-to-end order management process while driving process excellence initiatives within the supply chain and logistics functions. You will play a critical role in optimizing order fulfillment processes, enhancing supply chain efficiency, and ensuring seamless coordination between various stakeholders to meet customer demands effectively.

Key Responsibilities:

1. Order Management:

- Manage the entire order lifecycle, from order entry to delivery, ensuring accuracy, timeliness, and customer satisfaction.
- Coordinate with sales, production, and logistics teams to prioritize and fulfill orders according to customer requirements.
- Monitor order status, track shipments, and address any issues or delays to ensure on-time delivery.

Process Excellence:

- Identify opportunities for process improvement within the supply chain and logistics functions.
- Develop and implement standardized processes and best practices to enhance efficiency and reduce costs.

Supply Chain Optimization:

- Collaborate with suppliers, vendors, and internal stakeholders to optimize supply chain processes and improve overall performance.
- Analyze supply chain data to identify bottlenecks, inefficiencies, and opportunities for improvement.

Logistics Management:

- Coordinate transportation and distribution activities to ensure timely and cost-effective delivery of goods.
- Manage relationships with third-party logistics providers (3PLs) and carriers to optimize service levels and transportation costs.

Customer Relationship Management:

- Serve as the primary point of contact for order-related inquiries and escalations.
- Communicate order status updates and address customer concerns or complaints in a timely and professional manner.
- Collaborate with sales and customer service teams to proactively resolve issues and enhance customer satisfaction.

Requirements:





1. Education: Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
2. Experience:

- Minimum of 2 - 3 years of experience in supply chain management, order management, and logistics operations.
- Proven track record of driving process improvement initiatives and implementing best practices to optimize supply chain performance.
- Experience working with ERP systems, order management systems (OMS), and transportation management systems (TMS).

Analytical Skills:

- Strong analytical and problem-solving skills, with the ability to analyze complex data sets and derive actionable insights.
- Proficiency in using data analysis tools and techniques to drive decision-making and process optimization efforts.

Communication Skills:

- Excellent verbal and written communication skills, with the ability to communicate effectively with internal teams, external partners, and customers.
- Ability to build and maintain strong relationships with stakeholders at all levels of the organization.

Leadership Abilities:

- Demonstrated leadership capabilities with the ability to influence and motivate cross-functional teams to achieve common goals.
- Proven ability to drive change and foster a culture of continuous improvement within the organization.

Attention to Detail:

- Keen attention to detail and a high level of accuracy in order management and logistics operations.
- Ability to identify discrepancies and errors and take proactive measures to resolve them.

- Expertise in Excel sheets, Google Sheets, Entry of Data, and Invoicing.
- Work time - 2:30 pm to 10:30 pm IST.

This role presents an exciting chance to leverage your expertise in order management, process excellence, supply chain management, and logistics to drive operational efficiency and customer satisfaction. If you are a results-driven professional with a passion for continuous improvement and supply chain optimization, we encourage you to apply for this position.

📌 Supply Chain and Order Management Specialist (Ahmedabad)
🏢 Mantras2Success
📍 Ahmedabad