Job Description: Role Overview

We are seeking a Technical Support Engineer with a minimum of 3 years of relevant experience to deliver high-quality technical assistance to our clients. This is an end-to-end support role covering the complete ticket lifecycle—from issue logging to final resolution. The role requires alignment with UK business hours .

Key Responsibilities

- Own customer-reported technical issues from ticket creation to final resolution
- Communicate with clients clearly, professionally, and with precision
- Research, diagnose, troubleshoot, and resolve system and application issues
- Follow standard operating procedures for timely escalation to internal teams
- Ask targeted diagnostic questions to identify root causes quickly
- Provide prompt, accurate, and actionable feedback to customers
- Prepare accurate and timely technical reports
- Document technical knowledge through notes, FAQs, and manuals
- Build and maintain professional, collaborative relationships with clients

Technical Skill Requirements





- Working knowledge of:
- Frontend technologies
- Backend systems
- Databases and queries
- APIs and integrations

- Strong understanding of ticketing systems and support workflows

Candidate Profile

- Minimum 3+ years of experience in technical support
- Basic knowledge of a programming language (e.g., Python, Java).
- . Familiarity with API testing tools (e.g., Postman).
. Basic SQL knowledge.
. Knowledge of Excel.
- Experience working in a product-based company (preferred).
- Solid verbal and written communication skills
- Proven ability to demonstrate ownership, accountability, and problem-solving
- Structured approach to troubleshooting and documentation
- Ability to perform under SLA-driven environments
- High client-orientation with a solution-focused mindset

Work Schedule

- Shift Timing: 1:30 PM IST to 10:30 PM IST

- Alignment: UK business hours

📌 Tech Support Engineer (Bengaluru)
🏢 Mantras2Success
📍 Bengaluru