Job Description Job Title: Customer Support Associate
n About Superset
n Superset is India's largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.
n Role Overview
n The Customer Support Associate will be responsible for supporting clients in effectively using the Superset platform, resolving queries, and ensuring a smooth customer experience.
n Key Responsibilities
n n Respond to customer queries via email and phone.
n Understand client requirements and provide appropriate solutions using the platform.
n Follow up with customers to ensure timely issue resolution.
n Maintain accurate records of customer interactions and reported issues.
n Contribute to internal documentation,



including FAQs and knowledge base articles.
n n Required Qualifications
n n Minimum 1 year of experience in Customer Support or a related role.
n Robust verbal and written communication skills.
n Ability to analyse and resolve customer queries effectively.
n Detail-oriented with strong problem-solving skills.
n Experience in a SaaS or technical support environment is preferred.
n n Work Environment
n n Collaborative and ownership-driven work culture.
n Opportunity to contribute ideas and improve processes.
n Learning-oriented environment with scope for growth.
n n Superset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, age, or disability.

📌 Customer Support Associate (Bengaluru)
🏢 Superset
📍 Bengaluru