Job Description Associate Manager-Product Support
n About Greytip
n greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. Serving 30,000+ clients across 25+ countries, greytHR delivers AI-powered Hire-to-Retire solutions and is proudly Excellent Place to Work Certified.
n About the Department
n The Helpdesk SBU supports clients across the India region by resolving product and payroll-related queries through tickets, phone, email, and remote support channels.
n Position Purpose
n Lead and mentor a team of Product Support Specialists to deliver exceptional customer support, ensure SLA adherence, manage escalations, and drive continuous improvement in support operations.
n Preferred Functional Knowledge
n n Indian Payroll and statutory compliance
n Customer support operations
n Team handling and people management
n Strong written and verbal communication
n Escalation and stakeholder management
n n Key Responsibilities
n n Lead and manage a team to achieve service quality, productivity, and SLA targets.
n Monitor ticket queues, allocate work, and ensure timely resolution of customer issues.




n Handle critical customer escalations and collaborate with internal teams for resolution.
n Coach, mentor, and develop team members through regular feedback and performance reviews.
n Build solid customer relationships and ensure a high level of customer satisfaction.
n Drive process improvements, maintain support documentation, and track team performance metrics.
n Develop in-depth knowledge of greytHR products and guide the team on product and payroll-related queries.
n n Qualification and Experience
n n Any Graduate (MBA is an added advantage).
n 5–8 years of experience in customer support in HRMS, Payroll, or SaaS environments.
n Minimum 2 years of experience leading or mentoring a support team.
n Strong knowledge of Indian Payroll is mandatory.
n Excellent customer handling, communication, and problem-solving skills.
n Familiarity with Hindi or other regional languages will be an added advantage.
n n Benefits
n n Opportunity to work in a high-impact, fast-paced environment.
n Collaborative and growth-oriented culture.
n Competitive compensation and perks.
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📌 Associate Manager-Payroll Support (Bengaluru)
🏢 Greytip Software Private
📍 Bengaluru