Job Description Location: Bengaluru (Bellandur) | In-office
n Experience: 0-1+ year of experience in Customer Support (Freshers welcome to apply)
n Salary: ₹3,20,000 – ₹3,50,000 Per Annum (+₹25,000 – ₹35,000 Variable)
n Benefits: One-way cab facility (up to 15 km), ₹10,000 Joining Bonus
n About the Job:
n We are looking for an enthusiastic Customer Support Specialist to deliver exceptional service and support to our users.
n This role is a fantastic opportunity for high-intent freshers and early-career professionals looking to kickstart their career in a global setting.
n The primary focus is to address inquiries, resolve technical issues, and ensure high customer satisfaction through meaningful, helpful conversations.
n Key Responsibilities:
n n Engage with customers to address inquiries, resolve issues, and ensure a seamless experience.
n Provide technical support and execute troubleshooting tasks effectively.
n Analyze customer feedback and problem-solve proactively to improve the support lifecycle.
n Maintain a high standard of communication and rapport to build trust with users.
n Track and report daily support metrics to ensure consistent delivery and service quality.
n Adapt quickly to customer needs and work collaboratively to meet performance targets.
n n Requirements:
n n Freshers are highly encouraged to apply; prior experience in support or fast-paced environments is a plus.
n Excellent written and verbal communication skills.
n Strong interpersonal skills and a natural drive to ensure customer satisfaction.
n Good analytical and problem-solving abilities to handle customer concerns effectively.
n Ability to work in a structured, full-time, on-site environment.
n Minimum qualification: Graduate (Bachelor's degree in any relevant field).
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