Job Description WE'RE HIRING | ACADEMIC ADVISOR
n Location: Bangalore
n Experience: 2–6 Years
n Qualification: Post-Graduation in Management / Commerce / Journalism / Computer Applications / IT
n Industry: Ed-Tech / Higher Education
n Working: Rotational Weekends
n We are looking for an experienced Academic Advisor to ensure students have a seamless academic journey from admission to program completion, while maintaining high student satisfaction and engagement.
n Key Responsibilities:
n • Act as the first point of contact for students and coordinate with university departments.
n • Track and communicate students' academic progress, submissions, and requirements.
n • Handle academic and administrative queries related to fees, LMS, courses, and other student concerns.
n • Manage inbound and outbound calls, emails, and chat interactions.
n • Guide and motivate students to complete their academic requirements on time.
n • Address student queries related to semesters and subjects.
n • Coordinate with internal teams to resolve priority issues within defined TAT.
n • Drive student satisfaction, active learner engagement, re-registration, and program completion.
n • Maintain accurate records, update MIS, and prepare reports using Excel and PowerPoint.
n • Identify process gaps and recommend improvements to enhance the student experience.
n Requirements:
n 2–6 years of experience in Academics / Student Counselling / Student Support.
n Valuable understanding of university academic processes.
n Strong verbal, written, and listening skills.
n Excellent interpersonal and organizational skills.
n Knowledge of CRM and ticketing systems.
n Strong problem-solving and conflict-resolution skills.
n Ability to multitask, work under pressure, and maintain attention to detail.
n Good computer proficiency, especially in Excel and PowerPoint.
n Experience handling inbound and outbound calls is preferred.
n Willingness to work on weekends on a rotational basis.