Job Description About the Role
n We are looking for an experienced Program Manager (PMO) to own and drive end-to-end delivery of customer programs. This is a senior individual contributor role with complete ownership of a portfolio of projects—from contract receipt to delivery, hypercare, billing, renewals, and repeat business.
n You will be the single point of accountability for delivery outcomes and client communication, ensuring predictable execution, robust governance, and high customer satisfaction while protecting engineering productivity.
n Key Responsibilities
n Program & Portfolio Ownership
n n Own delivery of projects across Fixed Bid, T&M;, and AMC/Subscription models
n Establish and manage baselines for scope, schedule, effort, milestones, and billing
n Track and control risks, dependencies, and variances using PMO-defined metrics
n Ensure adherence to the full delivery lifecycle:
n Initiation → Planning → Execution → Deployment → Closure → Hypercare → AMC
n n Client Communication & Governance
n n Act as the single owner for all client-facing communication
n Lead weekly status reports, review meetings, milestone sign-offs, and escalations
n Manage billing, invoicing, documentation handover, and project closure
n Shield engineering teams from unplanned or ad-hoc client requests
n Lead QBRs and executive reviews with senior stakeholders
n n Cross-functional Execution
n n Collaborate with Engineering, QA, DevOps, MLOps, Hardware, Field Services, and vendors
n Resolve cross-team dependencies and execution bottlenecks proactively
n Ensure readiness across design, testing, and deployment phases
n n PMO, QMS & Compliance




n n Enforce PMO charter, SOPs, templates, and QMS standards
n Maintain audit-ready documentation in ClickUp
n Drive PMO/QMS audits and closure of corrective actions
n Ensure strict change control post scope and plan freeze
n n Scope Management & Revenue Growth
n n Own scope management and formal change control
n Convert approved change requests into revenue upsell opportunities
n Build strong customer relationships to drive repeat business and account expansion
n Identify new use cases and growth opportunities through execution insights
n n Key Skills & Competencies
n n Solid program and stakeholder management
n Excellent client communication and escalation handling
n Scope, risk, and change management expertise
n Commercial and financial awareness
n High process and documentation discipline
n Ability to thrive in fast-paced, high-accountability environments
n n Tools & Technologies
n n ClickUp, Jira, Smartsheet (or equivalent PM tools)
n Google Workspace / Documentation tools
n Dashboards, reporting, and planning tools
n Hybrid Waterfall + Agile delivery models
n n Qualifications
n n Bachelor's degree in Engineering, Technology, or related field
n 5–8 years of experience as a Project / Program Manager
n Experience with enterprise clients and cross-functional programs
n Startup or IT services background preferred
n PMP certification – preferred
n n Why Join Us?
n n High-ownership role with direct impact on customer success
n Opportunity to work across cutting-edge technology programs
n Strong visibility with leadership and strategic accounts
n Fast-paced environment with real growth opportunities
n

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