Job Description Technical Delivery Manager - Salesforce & CRM Integrations
n Location: Pune, India
n Employment Type: Full-Time
n Position Summary
n We are seeking an experienced Technical Delivery Manager to lead the successful delivery of Salesforce-based solutions, CRM integrations, and enterprise-scale technology initiatives. The ideal candidate will possess strong expertise in Salesforce technologies, including Apex and Lightning Web Components (LWC), along with proven experience managing cross-functional engineering teams and complex integration programs.
n This role requires a combination of technical leadership, delivery management, stakeholder collaboration, and hands-on understanding of enterprise integrations within the healthcare domain.
n Key Responsibilities
n Delivery Management
n n Lead end-to-end delivery of Salesforce and CRM-related technology initiatives.
n Manage project scope, timelines, risks, dependencies, and delivery commitments.
n Drive successful execution of Agile development processes and release planning.
n Ensure delivery of high-quality solutions aligned with business objectives.
n Monitor project progress and proactively address delivery risks and escalations.
n Manage multiple concurrent projects and integration workstreams.
n n Salesforce & CRM Leadership
n n Oversee development and implementation of Salesforce-based solutions.
n Provide guidance on Apex, Lightning Web Components (LWC), Salesforce integrations, and platform best practices.
n Collaborate with Architects and Engineering Leads to define scalable technical solutions.
n Support CRM platform enhancements, integrations, and modernization initiatives.
n Ensure alignment of Salesforce solutions with organizational goals.
n n Integration & Technical Oversight
n n Lead enterprise integration projects involving CRM, APIs, middleware, and external systems.
n Drive technical discussions around REST APIs, microservices architecture,



and system interoperability.
n Review integration designs and implementation approaches.
n Support API troubleshooting and debugging activities using tools such as CURL, Postman, and related technologies.
n Ensure secure, scalable, and reliable integration patterns are implemented.
n n Stakeholder & Cross-Functional Leadership
n n Coordinate technical delivery across Product, Engineering, QA, DevOps, Architects, and Business teams.
n Act as the primary liaison between business stakeholders and engineering teams.
n Manage stakeholder expectations through regular communication and status reporting.
n Facilitate decision-making and resolve cross-functional delivery issues.
n Drive collaboration across geographically distributed teams.
n n Team Management
n n Lead and mentor engineering teams across development, QA, and integration functions.
n Conduct performance reviews, coaching, and career development discussions.
n Support hiring, onboarding, and team growth initiatives.
n Foster a culture of accountability, collaboration, and continuous improvement.
n n Technical Requirements
n Salesforce & CRM
n n Strong experience with Salesforce platform development and delivery.
n Hands-on knowledge of:
n Apex
n Lightning Web Components (LWC)
n Salesforce integrations
n CRM platform architecture
n Experience integrating Salesforce with external enterprise applications.
n n Integration & API Technologies
n n Strong understanding of:
n RESTful APIs
n SOAP services
n Microservices architecture
n Enterprise integration patterns




n Hands-on experience with API troubleshooting tools including:
n CURL
n Postman
n API monitoring and debugging tools
n n Delivery & Project Management
n n Agile/Scrum methodologies
n Sprint planning and capacity management
n Release management
n Risk and dependency management
n Resource planning
n Stakeholder management
n Delivery governance and reporting
n n Required Qualifications
n n Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
n 8-12+ years of experience in software delivery, technical program management, or engineering leadership roles.
n Proven experience delivering Salesforce and CRM-based solutions.
n Strong expertise in Apex and Lightning Web Components (LWC).
n Experience managing large-scale integration projects and enterprise implementations.
n Demonstrated success leading cross-functional engineering teams.
n Robust understanding of APIs, microservices, and integration frameworks.
n Hands-on experience with CURL, Postman, and API troubleshooting methodologies.
n Excellent communication and stakeholder management skills.
n n Preferred Qualifications
n n Experience in Healthcare, Health Insurance, or Payer domain.
n Exposure to healthcare platforms and workflows.
n Experience managing distributed or offshore engineering teams.
n Salesforce certifications (Platform Developer, Application Architect, Integration Architect, etc.).
n Agile certifications such as Scrum Master (CSM) or SAFe.
n n Key Success Factors
n n Successful delivery of Salesforce and CRM initiatives.
n Effective leadership of cross-functional engineering teams.
n Strong stakeholder satisfaction and communication.
n Excellence in managing complex integration programs.
n Reduced delivery risks and improved project predictability.
n High-quality technical execution and adherence to best practices.
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📌 Technical Delivery Manager (Pune)
🏢 Simplify Healthcare
📍 Pune