Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an Associate Director of Payer Business Excellence is to drive the organization's strategic business initiatives, ensure successful service delivery for our clients, and continually raise the bar of our Business Excellence. An experienced, well-rounded ‘hands-on’ leader, comfortable communicating at all levels of an organization both internally within the organization and with our clients, responsible for supporting business excellence for businesses spanning multiple clients, sites, or delivery teams.

Job title:

Associate Director Business Excellence

Job Description:

Education: Any Graduate or Postgraduate

Experience: Overall 12+ years of experience in Continuous Improvement & Operations Management

Roles & Responsibilities:

- Lead end-to-end complex Continuous Improvement/Reengineering projects, cross-geo projects
- Work with stakeholders (mid- to senior-level) to identify improvement opportunities and formulate problem statements




- Mentor project teams within BE and across functions on complex projects
- Facilitate or Lead Governance and provide updates to senior management of Sagility
- Provide solutions (people/process/tech.) and facilitate implementation for relatively complex projects
- Create proposals for business problems and challenges
- Facilitate creation and deployment of target operating model
- Provide thought leadership including industry best practices and primary/secondary research
- Support BE Portfolio Lead in developing and deploying BE strategy for the portfolio.

Education: Graduate, MBA preferable

Desirable Certificates: Lean Six Sigma Black Belt Certified/Equivalent; COPC, Design Thinking

Skills:

Excellent Analytics and problem-solving, Excellent capability to leverage technology in designing solutions, Facilitation skill, Excellent presentation & communication (both written & verbal), Multi-geo stakeholders Management, benchmarking activity, exposure to project management framework and philosophy

Years of experience and qualification:

Overall 12 years, with a minimum of 5 years in Operations CI Improvement in BPM and exposure to the US healthcare domain will be an added advantage. The number of years of experience requirement can be relaxed for graduates/postgraduates from premier institutes

Location:

BangaloreIndia

📌 Associate Director Business Excellence (Bengaluru)
🏢 Sagility
📍 Bengaluru