Job Description n Management of daily activities of a team size of 200+ analysts
n n • Engages in Customer Escalations
n • Ensures achievement of all system, team and individual Customer Service goals and standards
n • Manages Key performance indicators
n • Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
n • Responsible for administrative aspects including reporting
n - Superior communication (oral, written), presentation, and interpersonal skills
n • Demonstrated ability to develop and implement process enhancements including technology and performance
n • Ability to plan, prioritize, organize and communicate/sell effectively
n • Proficiency in Work-force management applications, Quality tools and technologies
n • Experienced in goal setting (defining and prioritizing specific, driving objectives)
n •Responsible for Process level compliance on various standards.
n •Backup for the SDL in absence

📌 Service Delivery Manager (Hyderabad)
🏢 Wipro BPO (A Division of Wipro
📍 Hyderabad