Job Description Jio is inviting application for the role Customer Service Manager
n Requirement
n Experience : 05-12 years
n Education: Any Graduation (MBA preferred)
n Job Description
n n Manage end-to-end customer relationships, ensuring exceptional service delivery and SLA compliance.
n Act as the primary point of contact for customer queries, escalations, service requests, and issue resolution.
n Coordinate with Key Account Managers (KAMs) and cross-functional teams for service provisioning, activations, account changes, and customer satisfaction.
n Conduct regular customer visits, service reviews, and provide MIS/service reports while driving customer engagement initiatives.
n Resolve billing, network, and service-related issues, including reconciliation and complaint management.
n Drive invoice submission, payment collections, dispute resolution,



and ensure timely follow-up on outstanding receivables.
n Monitor collection performance, track payment commitments (PTPs), waivers, TDS postings, and raise timely alerts on risks or delays.
n Ensure compliance with organizational policies, legal regulations, and maintain high standards of customer experience and operational excellence.
n n Key Skill Sets:
n n Customer Service Management
n Customer Experience
n Customer Relationship Management (CRM)
n Complaint & Escalation Management
n Stakeholder Management
n Service Delivery Management
n Customer Retention & Loyalty
n Debt Collection
n Complaint Management
n Resolution Management
n MIS
n

📌 Customer Service Manager (Raigarh)
🏢 JIO
📍 Raigarh