Roles and Responsibilities: Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude. Build rapport with customers to create a seamless customer experience across all interactions. Provide information about products and services and guide customers through various processes. Meet or exceed performance metrics related to sales targets, response time, eNPS, resolution time, and customer satisfaction. Stay updated on product knowledge and any changes in company policies or procedures. Drive upselling and cross-selling initiatives where applicable. Required Profile: Any undergraduate or graduate with prior sales experience or freshers with valuable communication skills. Previous experience in sales chat or service chat processes is preferred. Target-driven mindset with a focus on results. Adaptable to changes in processes and targets. Flexibility to work in 24/7 shifts, 5 days a week. Excellent verbal and written communication skills. Perks and Benefits: Cab facility both ways (pick-up and drop within transport radius). Immense growth opportunities.

📌 Associate (Pune)
🏢 ADA Tech Solutions
📍 Pune