Job Title:
Data Scientist
Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

As a Data Scientist within Concentrix ANZ's offshore analytics team, you will support Australian clients by delivering data-driven insights and models that improve call centre performance, customer experience, and commercial outcomes. You will be part of a growing AI and Analytics practice supporting leading Australian brands, working on meaningful, complex problems across customer experience and operational performance.
- Develop and maintain predictive and diagnostic models that drive operational and customer experience improvements across BPO and call centre environments
- Conduct optimisation analytics to improve workforce, cost, and service performance
- Deliver customer analytics and Customer Experience (CX)



intelligence that surface actionable insights from customer feedback and interactions
- Support growth analytics initiatives including customer retention, churn, and revenue opportunity identification
- Translate complex analytical outputs into clear, concise findings for client stakeholders
- Collaborate with team leads and client-facing consultants to define analytical requirements and deliver solution

Key skills & knowledge:
- 5–7 years of experience in a data science or advanced analytics role, preferably within a BPO, call centre, or customer experience setting
- Proficiency in R (preferred) or Python, and SQL
- Solid understanding of predictive modelling, diagnostic analytics, and statistical techniques
- Exposure to optimisation and growth analytics methodologies
- Strong communication skills with the ability to present findings clearly to non-technical stakeholders
- Experien

📌 Data Scientist (Thane)
🏢 Concentrix
📍 Thane