Posting
Title :

ServiceNow
Lead

Qualification
:

Any
graduation

Experience
:

8+
years

Must
Have Skills :

implement
ServiceNow modules including:

- CMDB
(CSDM v5 aligned), Service Catalogue

- ITSM
Pro+

- Now
Assist

- ITOM
(Discovery, Service Mapping, Event Management)

- Workflow
Data Fabric (WDF)

- Integration
Hub

- Drive
automation -first design using Flow Designer, Integration Hub,
RPA Hub, Now Assist agents, and AI/ML capabilities

- Lead
Discovery and CMDB design, including CI classes, relationships,
data quality, reconciliation, and governance models

- Design
and govern service models, business services, and application
services aligned to business capabilities

Good
to Have Skills :

Design
and govern CMDB architecture aligned to CSDM v5, ensuring:

- Data
accuracy, completeness, timeliness, and integrity

- Explicit
ownership, stewardship, and lifecycle management

- Apply ITIL best practices across Incident, Problem, Change,
Request, Asset, and Service Portfolio Management

- Define
CMDB health metrics, audit mechanisms, and continuous improvement
processes

Roles
and Responsibilities:

Define
and own the end -to -end ServiceNow platform, ensuring
scalability, performance, security, and upgradeability

- Act
as the technical authority across multiple ServiceNow
product implementations and agile teams

- Ensure
minimal customization and maximum adoption of OOB features,
workflows, and AI -driven capabilities

Location
:

Bangalore
, Hyderabad, Pune

CTC
Range :

36
LPA

Notice
period :

Immediate

Shift
Timings :

General

Mode
of Interview :

Virtual

Mode
of Work :

Hybrid

Mode
of Hire :

Contract