Role Summary: Serve as the bridge between Client’s support and operations business processes and standard ServiceNow ITSM workflows. This role will assess / analyze existing 1P systems (i.e. internal ticketing systems) and design transition paths toward SN Incident, Case, Change, and Knowledge modules with minimal customization.
Requirements
Key Responsibilities:
- Map (and document where needed) current support ops workflows and data models
- Translate business requirements into SN -compatible process designs
- Design resolver flows, approval chains, and support group hierarchies
- Lead fiunctional workshops with stakeholders and support teams
- Collaborate with Client’s product managers and BSAs to ensure fit -fior -purpose designs
- Document all learnings / decisions. Conduct defined level ofi Knowledge Transfier back to a Client’s on periodic basis
Required Experience:
- 4+ years in ITSM process consulting or fiunctional roles
- Expertise in SN modules: Incident, Change, Case, SAM, Knowledge
- Familiarity with large enterprise ops and legacy -to -SaaS migration strategies
- Excellent documentation, stakeholder engagement, and migration planning skills
📌 ServiceNow_Business Analyst (Hyderabad)
🏢 Important Company of the Sector
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.