Job Description

We are seeking a dedicated professional for the role of Service - Light Commercial & Enterprise BU & Key Accounts in our Bangalore, India office. This position plays a crucial role in managing and enhancing our relationships with light commercial and enterprise business unit clients, as well as key accounts. The ideal candidate will be responsible for ensuring high-quality service delivery, fostering client satisfaction, and driving business growth.

- Serve as the primary point of contact for assigned light commercial and enterprise business unit clients and key accounts
- Develop and maintain solid, long-lasting customer relationships through regular communication and proactive service
- Collaborate with internal teams to ensure timely and effective resolution of client issues and requests
- Identify and pursue opportunities for upselling and cross-selling within existing accounts
- Conduct regular account reviews and develop strategies to maximize client satisfaction and retention
- Monitor and analyze account performance metrics to identify areas for improvement
- Negotiate contracts and service level agreements with clients




- Stay informed about industry trends and competitor activities to provide valuable insights to clients
- Develop and implement account-specific strategies to meet and exceed revenue targets
- Coordinate with various departments to ensure seamless service delivery and client onboarding

Qualifications

- BE / Diploma or related field (preferred)
- Proven experience in service or account management for commercial and enterprise clients
- Demonstrated success in handling key accounts and driving business growth
- Strong proficiency in customer relationship management (CRM) software
- Excellent account management and business development skills
- Outstanding verbal and written communication abilities
- Exceptional problem-solving and negotiation skills
- Ability to manage time effectively and prioritize multiple tasks
- In-depth knowledge of light commercial and enterprise business operations
- Solid understanding of service delivery in a B2B context
- Ability to analyze account performance metrics and develop improvement strategies
- Strong interpersonal skills with a customer-focused mindset
- Adaptability to changing business needs and client requirements

📌 Service - Light Commercial & Enterprise BU & Key Accounts (Bengaluru)
🏢 Nameless
📍 Bengaluru