**Job Description Summary**

Lead Specialist independently resolves complex payroll exceptions, provides day-to-day guidance to Specialists, and supports cross-coverage across payroll processes. The role drives issue resolution through advanced troubleshooting and contributes to documentation and process improvements.

**Primary Function**

Responsible for executing and coordinating assigned payroll activities with 100% accuracy and timeliness. Acts as the first-level escalation point, coaches L2 Specialists, and partners with SMEs/onshore teams to resolve issues and maintain documentation.

**Principal Duties and Responsibilities**

+ Process payroll and/or final pay checks accurately and ensure pay is delivered on time, following documented procedures and checklists.

+ Work pay run audit reports; research and resolve errors/issues before checks are printed or files are transmitted; escalate exceptions as required.

+ Monitor payroll mailboxes and ticket queues; respond to requests/forms within the 24-hour SLA; document actions clearly and professionally.

+ Apply US payroll policies, internal controls, and compliance requirements (confidentiality, approvals, audit trail) during daily execution.

+ Support ad-hoc activities and year-end deliverables as assigned; adapt to peak volumes and critical timelines.

+ Maintain current understanding of payroll calendar updates and process changes; complete required trainings on time.

**Additional responsibilities for this level:**

+ Serve as first-level escalation point for complex cases and aging tickets; coordinate resolution with partner teams as needed.

+ Coach and mentor L2 Specialists on process execution, quality,



and communication; provide onboarding and training support.

+ Contribute to SOPs, checklists, and templates with version control; communicate changes to the team.

+ Identify trends from audits and case data; recommend corrective actions and participate in small improvement initiatives.

+ Support coverage planning within the sub-team during peaks, downtime, and year-end timelines.

**Tax**

+ Support employee tax setup changes and validations per workflow; ensure changes align to source documentation.

+ Assist with tax-related inquiries and ticket triage; resolve routine items and route complex items to SMEs/partners.

+ Support year-end activities such as W-2 validations, corrections workflows, and reprint requests per process.

**Banking**

+ Support direct deposit maintenance and reject/return handling per workflow; ensure corrections are completed within required timelines.

+ Assist with payroll funding/file checks and basic reconciliations per checklist; escalate discrepancies promptly.

+ Log and track ACH rejects, reversals, and high-risk exceptions to closure.

**Garnishment**

+ Set up and maintain garnishment/levy deductions based on received orders and established decision trees.





+ Process routine agency communications and documentation within SLA; maintain required records.

+ Support remittance processing and exception handling per controls; escalate complex scenarios.

**Processing**

+ Execute standard payroll processing steps (data entry, validations, adjustments) according to the payroll calendar.

+ Run and review assigned audits; correct basic errors and coordinate dependencies with upstream partners.

+ Support off-cycle processing requests as directed; ensure documentation and approvals are complete.

**Final Pay**

+ Process final pay checks including PTO/other payouts per state requirements and documented guidance; escalate exceptions promptly.

+ Support manual check requests, reissues, and reversals; ensure approvals and audit trail are complete.

+ Respond to final pay inquiries from HR/field teams using templates and policy references.

**Reporting**

Reports to: Manager, Payroll Operations.

**Job Requirements**

Minimum / Desired Requirements:

+ Bachelor's degree in Accounting/Business/Human Resources (or equivalent experience).

+ 2+ years of payroll operations experience with solid understanding of federal and state payroll requirements.

+ Proficient in Excel, Word, and PowerPoint; able to analyze reports and identify trends.

+ Strong attention to detail; professional communicator able to handle escalations and stakeholder interactions.

+ Demonstrated integrity and confidentiality; commitment to coaching and knowledge sharing.

+ Flexibility to work extended hours during critical business timelines.

+ FPC/CPP is an advantage; Workday/MyTime knowledge is preferred.

📌 Lead Specialist Payroll FinOps (Bengaluru)
🏢 Important Business
📍 Bengaluru