The Housekeeping Manager is responsible for leading the housekeeping department to ensure the highest standards of cleanliness, hygiene, and presentation across guest rooms and public areas. The role requires operational control, team leadership, inventory management, and strict adherence to SOP -driven service standards.
Department Operations
- Oversee daily housekeeping operations including guest rooms, public areas, back -of -house, and linen rooms
- Conduct daily briefings and allocate work assignments
- Ensure all rooms meet defined brand and property cleanliness benchmarks
- Coordinate with Front Office for room readiness and occupancy planning
2. Team Leadership
- Supervise Assistant Housekeepers, Floor Supervisors, and Room Attendants
- Conduct training on SOPs, grooming standards, hygiene, and safety protocols
- Monitor attendance, productivity, and performance
- Lead discipline, counseling, and performance reviews
3. Quality Control & Audits
- Perform regular room inspections and quality audits
- Ensure compliance with hygiene, sanitation, and safety guidelines
- Maintain guest feedback logs and drive corrective actions
4. Inventory & Cost Control
- Manage linen inventory, guest supplies, and cleaning materials
- Control departmental budgets and minimize wastage
- Coordinate with procurement for vendor management
5. Interdepartmental Coordination
- Work closely with Engineering for maintenance issues
- Liaise with Security for lost & found procedures
- Coordinate with F&B; for banquet and event housekeeping support
Key Performance Indicators (KPIs)
- Room cleanliness audit score
- Guest satisfaction (housekeeping -related feedback)
- Room readiness turnaround time
- Linen loss ratio
- Departmental cost control adherence