Responsibilities & Key Deliverables

1. Field Quality Management

- Monitor and analyse field quality performance (0 MIS, 1 MIS, 3 MIS indicators) for BEV products.

- Identify top concerns, failure trends, and repeat issues from field data.

- Lead problem-solving initiatives using structured methodologies (8D, QRQC, 5 Why, Fishbone).

- Ensure timely containment, correction, and prevention actions for field issues.

- Ensure quick response to critical customer issues and escalations.

- Improve customer satisfaction through defect reduction and faster resolution.

- Support dealer/service teams with technical insights and corrective actions.

- Conduct process audits (system audits) based on field reported concern

- Focus on Dealer PDI Performance & Improve internal inspection detection

2. Product Quality Assurance

- Drive continuous improvement of product quality across BEV Models.





- Review and validate deviation approvals, and engineering changes from a field quality perspective.

- Support current product launches with field risk assessment and early-life failure analysis.

- Ensure robust feedback loop between field, plant, and design teams.

3. MIS & Data Analytics

- Prepare and publish 0/1/3 MIS dashboards with actionable insights.

- Track KPIs such as warranty, repeat failures, and customer complaints.

- Perform data-driven root cause analysis using warranty and telematics data.

- Present management reviews (APEX QCRT) with corrective action status and trend analysis.

Experience

5-8 years

Industry Preferred

OEMs

Qualifications

BE , B.Tech

Our commitment to Diversity, Equity, and Inclusion

📌 Deputy Manager PQA BEV Chakan
🏢 Leading
📍 Chakan