Job Description

- Resolves Customer issues, questions, concerns with effective, clear and qualified written and oral communication.
- Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors’ issues.
- Builds Platform and business knowledge to better serve Vendors
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity,



first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Qualifications

HSC, any Graduation * or 10+5 or 12+3 Diploma along with Mandarin language certificate

Additional Information

Typing skills of 25 words per minute with an accuracy of 80%

📌 Associate (Chennai)
🏢 Nameless
📍 Chennai