Key Responsibilities
Build and maintain solid relationships with new and existing patients.
Welcome and communicate with patients in a friendly and professional manner.
Understand customer concerns, requirements, and feedback.
Handle patient/customer queries and ensure timely resolution.
Follow up with patients regarding appointments, pending treatments, and future visits.
Call patients who have missed, cancelled, or postponed appointments.
Maintain regular follow-ups with inactive and existing customers.
Encourage patients to return for regular dental check-ups and follow-up visits.
Coordinate with the dentist, reception, patient counsellor, and other team members to ensure smooth patient service.
Collect and maintain patient feedback and identify areas for improvement.
Handle complaints professionally and escalate reliable concerns to management.
Maintain accurate customer/patient records and communication history.
Prepare daily/weekly reports related to customer follow-ups, appointments, feedback, and retention.
Maintain confidentiality of customer and clinic information.
Support the clinic in improving customer satisfaction and patient retention.
Maintain a skilled and positive relationship with customers even after treatment completion