Job Title: Customer Care Executive

Location: Coimbatore
Industry: Construction / Builder & Promoter / Property Management
Employment Type: Full time

Job Summary

We are looking for a dedicated and customer-focused Customer Care Executive to provide exceptional support to customers by handling inquiries, resolving complaints, coordinating with internal departments, and ensuring a seamless customer experience. The ideal candidate should have excellent communication skills, patience, and a solution-oriented approach.

Key Responsibilities
Handle customer inquiries through phone calls, emails, WhatsApp, and walk-in visits.
Respond to customer queries in a timely and professional manner.
Register, track, and follow up on customer complaints until resolution.
Coordinate with the project, maintenance, sales, and accounts teams to resolve customer issues.
Maintain customer records, complaint logs, and service request reports.
Schedule site visits, inspections, and maintenance appointments when required.
Provide customers with updates regarding project progress, service requests, and maintenance work.
Ensure high levels of customer satisfaction through prompt and courteous service.




Escalate unresolved issues to the appropriate department or management.
Prepare daily, weekly, and monthly customer service reports.
Maintain confidentiality of customer information and company data.
Support customer retention and build long-term customer relationships.

Qualifications
Bachelor's Degree in any discipline.
1–3 years of experience in customer service, customer support, or a related field.
Experience in the construction, real estate, or property management industry is preferred.

Required Skills
Excellent verbal and written communication skills in Tamil and English.
Solid customer service and interpersonal skills.
Ability to handle customer complaints professionally.
Good problem-solving and conflict-resolution abilities.
Proficiency in MS Office (Word, Excel, Outlook).
Experience with CRM or ERP software is an added advantage.
Ability to multitask and work under pressure.
Strong organizational and follow-up skills.

Salary

₹18,000 – ₹25,000 per month (Based on experience)

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages:
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Customer Care Support Team Coimbatore (India)
🏢 Tanny Shelters Private
📍 India