Technical Support: Responding to user tickets (via email, phone, chat) regarding IT issues, troubleshooting software, hardware, and network connectivity (LAN, WAN, VPN).
Hardware & Software Management: Installing, configuring, and maintaining desktop/laptop systems, printers, peripherals, and software applications.
Onboarding/Offboarding: Setting up workstations for current employees and retrieving equipment from departing staff.
Troubleshooting: Diagnosing root causes using system logs, error messages, and targeted questions, performing remote troubleshooting to minimize disruption.
Security & Compliance: Ensuring antivirus software is updated, enforcing security policies (e.g., firewall, patching), and securing systems against unauthorized access.
Documentation:



Maintaining accurate records of IT assets, software licenses, and detailed, up-to-date documentation on resolved issues.
User Education: Providing basic training to employees on recent software, applications, and IT security policies.
System Upgrades: Upgrading operating systems and software as needed to maintain efficiency

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks:
Cell phone reimbursement
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Desktop Support Engineer Chennai (India)
🏢 Rarmatrix Technologies
📍 India