Alibaba.com is one of the world's leading B2B e-commerce platforms, connecting businesses with global buyers and suppliers. As an authorized channel partner, we help Indian businesses establish and grow their international presence by providing end-to-end digital export solutions and dedicated client support.
Key Responsibilities
Act as the primary point of contact for clients and ensure a seamless customer experience.
Handle client queries, concerns, and service requests in a qualified and timely manner.
Coordinate with internal teams to resolve client issues and ensure prompt resolution.
Build and maintain solid relationships with clients through regular follow-ups.
Assist clients in understanding Alibaba.com services, reports, and account performance.
Conduct client visits whenever required to resolve concerns, provide support, or showcase Alibaba.com data and performance reports.
Ensure effective communication between clients and internal departments.
Maintain records of client interactions, feedback, and issue resolution.
Handle escalations calmly and professionally while ensuring client satisfaction.
Requirements
1–2 years of experience in Client Servicing, Customer Success, Customer Support, or Account Management.
Excellent communication and interpersonal skills.
Solid problem-solving and coordination abilities.
Ability to handle client concerns with patience, professionalism, and empathy.
Comfortable with client meetings and field visits whenever required.
Good organizational and multitasking skills.
Basic knowledge of CRM tools and MS Office is preferred.