The Customer Care Executive will be responsible for handling customer interactions across

multiple channels, including phone calls, WhatsApp/Interakt chats, and emails. The Role

requires solid communication skills, multitasking abilities , and proficiency in customer

support tools to ensure timely and effective resolution of queries and complaints.

Key Responsibilities:
Handle inbound and outbound customer calls in a skilled and courteous manner.
Handle query resolution efficiently through chat and call channels.
Maintain accurate records of customer interactions and transactions.
Resolve customer complaints and escalate complex issues to the relevant department.
Coordinate with other teams to ensure smooth order processing and delivery.
Update customers with product information, order status, and promotional offers.




Work on Microsoft Word and Excel for reporting and documentation purposes.
Adapt quickly to new calling, messaging, and CRM software tools.
Handle multiple tasks efficiently without compromising quality.

Qualifications:

Fluency in both English and Hindi (spoken and written).
Proficiency in Microsoft Word and Excel.
Experience with calling and messaging software
Strong multitasking and organizational skills.
Ability to remain calm and professional under pressure.
Valuable listening skills and customer-centric attitude.
Minimum qualification: Graduate or equivalent.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 Customer Support Executive Cse Indore
🏢 ApexHire
📍 Indore