About the Role

We are looking for a well-presented, confident, and proactive Front Desk Executive to be the first point of contact at our upGrad center. This role goes beyond basic reception—it’s about creating a high-quality first impression, managing walk-ins, and supporting the center’s growth through effective communication and tele-calling.

You will represent upGrad, one of India’s leading higher education and upskilling platforms, known for transforming careers through industry-relevant programs.

Key Responsibilities (KRAs)
Front Desk & Experience Management
Welcome and assist walk-in visitors, students, and parents
Ensure a premium, organized, and professional front office environment
Handle inquiries and provide accurate information about courses and offerings
Tele-Calling & Lead Engagement
Make outbound calls to prospective leads and inquiries
Follow up on walk-ins, digital leads, and existing prospects
Schedule counselling sessions and drive footfall to the center
Maintain call records and track conversion status
Coordination & Support




Coordinate with counsellors and internal teams for smooth operations
Manage appointments, walk-in flow, and daily visitor logs
Support basic administrative and reporting tasks

What We’re Looking For
Strong communication skills (Hindi & English)
Presentable personality with a customer-first attitude
Comfortable with tele-calling and lead handling
Basic computer knowledge (MS Office, CRM handling is a plus)
Ability to handle multiple tasks with attention to detail

Why Join Us
Be part of a rapid-growing, career-focused education brand
Exposure to premium learners and career-driven specialists
Opportunity to grow into counselling, operations, or sales roles
Dynamic and performance-driven work workplace

Preferred Profile
Experience in education, edtech, or front office roles
Candidates with prior tele-calling or counselling exposure will be preferred

Performance Linked Incentives also applicable

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Front Desk Executive – Upgrad Learning Center Chandigarh (India)
🏢 Infoaccords Technologies
📍 India