Role Overview

We are looking for a proactive and result-driven Team Leader to manage and mentor a team of Call Center Executives. In this role, you will oversee daily operations, drive sales conversion performance, control team performance metrics, and build a high-performing customer service team.

Key Responsibilities
Team Management & Leadership: Lead, support, and develop a diverse team of inbound/outbound call center executives to enhance individual skill sets and productivity.
Performance & Conversions: Drive strategy to ensure high customer inquiry-to-appointment conversion rates.
Escalation Handling: Serve as the primary point of contact for complex customer service escalations.
Reporting & Reviews:



Prepare and deliver weekly and monthly performance review presentations to management.

Key Skills & Qualifications
Experience: 3+ years of experience in call center team management or operations.
Technical Skills: Advanced proficiency in MS Excel for operational tracking and reporting.
Communication: Exceptional verbal and written communication skills with robust escalation management abilities.
Soft Skills: Goal-oriented mindset, solid leadership, high energy, and a positive attitude under pressure.

Pay: ₹14,500.00 - ₹20,500.00 per month

Work Location: In person

📌 Team Leader/supervisor Durgapur
🏢 Codeyourbusiness
📍 Durgapur