Position

Front Office

Reports To

Operations Manager / General Manager

Job Summary

The Front Office is responsible for overseeing the daily front office operations, ensuring smooth guest check-in and check-out, maintaining excellent customer service, supervising front office associates, and ensuring compliance with hotel policies and SOPs.

Key Responsibilities - Front Office Operations
Supervise daily front office activities across all shifts.
Ensure smooth and accurate check-in and check-out procedures.
Monitor room availability, occupancy, and room status.
Coordinate with Housekeeping and Maintenance for room readiness.
Team Supervision
Supervise and guide Front Office Associates.
Deliver exceptional guest service at all times.
Resolve guest issues professionally and escalate major concerns to management.
Maintain positive guest relationships and encourage repeat business.




Verify daily cash collections and billing accuracy.
Ensure all guest registrations and records are complete.
Monitor OTA bookings, direct bookings, cancellations, and no-shows.
Prepare daily operational reports and submit them to management.
Ensure proper shift handover and communication.
Monitor staff attendance, grooming, punctuality, and discipline.
Train new team members on hotel SOPs and service standards.
Prepare duty rosters when assigned.

Pay: ₹10,000.00 - ₹14,000.00 per month

Perks:
Adaptable schedule
Paid time off

Work Location: In person

Pay: ₹10,000.00 - ₹14,000.00 per month

Advantages:
Flexible schedule
Paid time off

Work Location: In person

📌 Front Office Receptionist Ernakulam
🏢 Fajo Homes
📍 Ernakulam