Ensure a world-class customer experience at every stage of the service process.
Handle customer concerns, complaints, and escalations promptly while ensuring timely resolution.
Conduct post-service follow-up calls to measure customer satisfaction and collect feedback.
Monitor and improve Customer Satisfaction Index (CSI), Net Promoter Score (NPS), and retention metrics.
Coordinate with Service Advisors, Workshop Controller, Parts Department, and Service Manager to ensure seamless customer communication.
Manage customer appointments, service reminders, warranty follow-ups, and periodic maintenance campaigns.
Maintain accurate customer records in the CRM/DMS system and ensure data quality.
Prepare daily, weekly, and monthly reports on customer feedback, complaints, repeat repairs,
and service quality.
Identify dissatisfied customers and implement recovery actions to enhance customer loyalty.
Support customer engagement programs, loyalty campaigns, and dealership events.
Ensure compliance with OEM customer handling standards and dealership SOPs.
Train and guide front-office and service teams on customer handling best practices.
Prior experience in car workshop preferred
Pay: ₹35,000.00 - ₹50,000.00 per month
Advantages:
Cell phone reimbursement
Health insurance
Paid sick time