Location: Vasai
Internship Duration: 3Month
Key Responsibilities:
Make outbound calls to customers for follow-ups, feedback, and order confirmation.
Handle inbound customer inquiries via phone, email, WhatsApp, and chat.
Resolve customer queries and complaints in a qualified and timely manner.
Provide accurate information about products, services, offers, and order status.
Maintain and update customer records in CRM or Excel.
Coordinate with the operations team to ensure smooth order processing and issue resolution.
Follow up with customers regarding pending requests and support tickets.
Maintain high customer satisfaction through excellent communication and problem-solving skills.
Prepare daily call reports and customer interaction summaries.
Requirements:
Excellent verbal and written communication skills in English and Hindi.
Positive interpersonal and customer handling skills.
Basic knowledge of MS Excel, Google Sheets, and Microsoft Office.
Strong listening, problem-solving, and multitasking abilities.
Positive attitude and willingness to learn.
Previous telecalling or customer support experience is a plus but not mandatory.
Skills You'll Gain:
Customer Relationship Management (CRM)
Skilled Communication
Telecalling & Sales Support
Customer Service & Complaint Resolution
Data Management & Reporting
Team Coordination and Operations Support
Pay: ₹8,000.00 - ₹10,000.00 per month
Work Location: In person
📌 Customer Care Executive Intern Vasai Virar (India)
🏢 woodooindia
📍 India
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