Guest Relations Executive (GRE)

Company: Sattavaa Hospitality
Location: Kottayam, Kerala
Job Type: Full-time

Job Summary

Sattavaa Hospitality is looking for a friendly, confident, and customer-focused Guest Relations Executive (GRE) to join our restaurant team. The ideal candidate will be responsible for welcoming guests, ensuring a smooth dining experience, handling guest requests, and maintaining strong customer relationships.

The candidate should have excellent communication skills, a pleasant personality, and a qualified approach to guest service.

Responsibilities
Welcome and greet guests warmly upon arrival.
Assist guests with seating and table arrangements.
Manage reservations and coordinate table availability.
Understand guest preferences and provide personalized service.
Explain menu items, promotions, and special offers when required.
Handle guest queries, feedback, and complaints professionally.
Coordinate with the service, kitchen, and management teams to ensure smooth operations.
Follow up with guests during and after their dining experience to ensure satisfaction.
Maintain a professional and welcoming atmosphere at the restaurant.
Build positive relationships with regular guests and encourage repeat visits.
Assist with special occasions,



VIP guests, and restaurant events.
Maintain guest records and feedback when required.
Ensure the highest standards of hospitality and customer service are maintained.

Requirements
Previous experience in Guest Relations, Front Office, Hospitality, or Restaurant Service is preferred.
Excellent communication and interpersonal skills.
Pleasant personality with a professional appearance.
Strong customer-service orientation.
Good knowledge of English; Malayalam and/or Hindi is an advantage.
Ability to handle guest complaints calmly and professionally.
Good organizational and multitasking skills.
Basic computer and POS knowledge is preferred.
Ability to work in a quick-paced restaurant environment.
Willingness to work flexible shifts, including weekends and holidays.

Salary

Salary can be negotiated based on experience.

Benefits
Competitive salary
Staff meals
Growth opportunities
Supportive work environment
Paid leave as per company policy

Job Type
Full-time
Permanent

Work Location

Kottayam, Kerala

Pay: From ₹18,000.00 per month

Perks:
Flexible schedule
Food provided

Work Location: In person

📌 Guest Relations Executive Kottayam
🏢 Sattvaa Hospitality
📍 Kottayam