We are looking for a Customer Support Executive with prior D2C (Direct-to-Consumer) brand experience who can deliver exceptional customer service across multiple communication channels. The ideal candidate should be customer-centric, proactive, and capable of handling end-to-end customer queries while ensuring a seamless customer experience.

Key Responsibilities
Handle customer queries via calls, emails, WhatsApp, social media, and chat.
Resolve customer concerns related to orders, deliveries, returns, exchanges, refunds, and product information.
Coordinate with internal teams such as Operations, Logistics, and Warehouse to ensure timely issue resolution.
Manage customer interactions through CRM/helpdesk tools and maintain accurate records.
Track orders and proactively update customers on order status.
Handle escalations professionally and ensure high customer satisfaction.
Maintain response and resolution TATs while meeting quality standards.
Gather customer feedback and share insights to improve customer experience.

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):
Are you comfortable for Vasai West as work location?

Work Location: In person

📌 Jr Customer Service Executive Vasai Virar (Vasai-Virar)
🏢 9 Figures Club
📍 Vasai-Virar