Key Responsibilities
Make outbound calls to customers regarding pending and overdue payments.
Follow up regularly with customers to ensure timely payment.
Maintain proper records of customer interactions, commitments, and payment status.
Understand reasons for payment delays and coordinate with customers for resolution.
Negotiate and agree on realistic payment commitments with customers.
Follow up on promised payment dates and ensure commitments are fulfilled.
Coordinate with the Accounts and Sales teams regarding outstanding receivables.
Escalate long-pending or difficult cases to the reporting manager.
Update collection status and prepare daily/weekly collection reports.
Maintain professional and courteous communication with customers.
Achieve assigned collection targets and KPIs.
Requirements
Any Bachelor's Degree.
0–5 years of experience in tele-calling, tele-collection, debt collection, customer support, or accounts receivable.
Freshers with good communication skills may also apply.
Positive verbal communication and convincing skills.
Comfortable making a high volume of outbound calls.
Basic knowledge of MS Excel and computer applications.
Positive follow-up, negotiation, and customer-handling skills.
Ability to work with collection targets and deadlines.
What We Offer
Market-competitive salary based on experience and skills.
Professional and supportive work environment.
Opportunity to develop skills in collections, customer handling, and finance operations.
Career growth opportunities based on performance.
Work Location: Jayanagar, Bangalore
Employment Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Advantages:
Cell phone reimbursement
Health insurance
Provident Fund
Ability to commute/relocate:
Jayanagar, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):
What is your current CTC
What is your expected CTC
Can you join immediately?