Customer Support: Provide timely and effective technical support to clients, addressing inquiries and resolving issues.
Incident Management: Respond promptly to service disruptions, ensuring minimal downtime and customer satisfaction.
SLA Adherence: Maintain consistent support to clients, meeting or exceeding agreed-upon service level agreements.
Tier 1 Support: Handle L1 support tickets and phone calls, providing initial troubleshooting and guidance.
Remote Support: Efficiently manage tickets and live chats, offering remote assistance to clients.

Desired Candidate Profile:
Technical Proficiency: Possess certifications or training in RedHat, MCSA, or related IT fields.
Communication Skills: Demonstrate excellent verbal and written communication abilities.
Client Focus:



Ability to interact professionally with clients, understanding and addressing their needs.
Problem-Solving: Possess solid analytical and logical thinking skills.
Interpersonal Skills: Build and maintain positive relationships with colleagues and clients.

Job Type: Full time

Pay: ₹15,000.00 - ₹25,000.00 per month

Shift:
Day shift
Evening shift

Ability to commute/relocate:
Bapu Nagar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Education:
Bachelor's (Preferred)

Work Location: In person

📌 Technical Support Associate Bapunagar
🏢 Webspiders Interweb
📍 Bapunagar