This opening is with a renowned Insurance company in Mumbai.

What does the job entail?
Responsible for resolving customer queries and service requests received through email
Ensure service interactions are dealt with promptly including service recovery
Coordinate with internal teams to ensure the requests are closed in a timely manner
Deliver best in class customer experience in the service interactions leading to improved VOC
Identify gaps in existing processes and work with various project teams to drive improvements
Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets
Monitor quality of responses whether First time Right in providing resolution have been followed
Improve connect with customers through engagement activity and understand why customers have emailed and provide

resolution

Pay: ₹50,000.00 - ₹60,000.00 per month

Perks:
Health insurance
Provident Fund

Application Question(s):
Do you have any experience in working with an Insurance company?

Work Location: In person

📌 Service Recovery Life Insurance Mumbai
🏢 Inventiway Solutions
📍 Mumbai