Job Title

Customer Care Executive

Job Summary

We are looking for a customer-focused and proactive Customer Care Executive to provide exceptional support to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience across phone, email, chat, and other communication channels.

Key Responsibilities
Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
Resolve customer complaints by identifying issues, offering appropriate solutions, and following up to ensure resolution.
Maintain accurate records of customer interactions, transactions, and feedback.
Provide product and service information to customers.
Escalate complex issues to the appropriate departments when necessary.
Meet individual and team performance targets, including response time, resolution time, and customer satisfaction.
Follow company policies, procedures, and quality standards.
Collect customer feedback and share insights to improve products and services.
Build and maintain positive relationships with customers.

Required Qualifications




Bachelor's degree in any discipline (preferred).
0–3 years of experience in customer service, customer support, or a similar role.
Fresh graduates with excellent communication skills are encouraged to apply.

Required Skills
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Customer-focused attitude with empathy and patience.
Valuable interpersonal and active listening skills.
Basic computer proficiency and familiarity with MS Office.
Ability to multitask and work in a quick-paced workplace.
Strong organizational and time-management skills.

Preferred Skills
Experience using CRM software.
Knowledge of customer service best practices.
Ability to work flexible shifts, including weekends if required.

Pay: ₹14,000.00 - ₹18,000.00 per month

Advantages:
Cell phone reimbursement
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Care Executive Noida
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📍 Noida