Key Responsibilities
Lead, mentor, and manage the customer support team to achieve service excellence.
Ensure timely resolution of customer inquiries, complaints, and service requests in accordance with defined SLAs.
Monitor support operations and implement strategies to improve customer satisfaction and operational efficiency.
Develop and maintain customer support policies, procedures, and best practices.
Analyze customer feedback, identify trends, and recommend process improvements.
Coordinate with service engineers, operations, sales, logistics, and other departments to resolve customer issues effectively.
Track and report key performance indicators (KPIs) such as response time, resolution time, first-contact resolution, customer satisfaction (CSAT), and Net Promoter Score (NPS), where applicable.
Manage escalated customer issues and ensure prompt, satisfactory resolution.




Conduct regular team meetings, performance reviews, coaching sessions, and training programs.
Prepare periodic management reports on customer service performance and improvement initiatives.
Ensure accurate documentation of customer interactions in CRM or service management systems.
Support implementation of recent customer service technologies and digital support initiatives.
Maintain compliance with company policies, quality standards, and regulatory requirements.

Pay: ₹35,000.00 - ₹45,000.00 per month

Advantages:
Cell phone reimbursement
Versatile schedule
Food provided
Health insurance
Internet reimbursement
Leave encashment
Provident Fund

Work Location: In person

📌 Manager – Customer Support Services Department Chakan (India)
🏢 Ecoair Cooling Systems
📍 India