We are looking for a Telecaller to handle inbound customer calls related to computer hardware products and services. Freshers with excellent communication skills are welcome to apply.
Key Responsibilities
Attend inbound customer calls related to desktops, laptops, printers, CCTV, networking, and other IT hardware products.
Understand customer queries and provide basic information or troubleshooting support.
Register service requests and maintain accurate call records.
Coordinate with the technical support team for issue resolution.
Schedule service appointments and follow up with customers.
Ensure prompt, skilled, and courteous customer service.
Escalate complex issues to the concerned department.
Required Skills
Excellent communication skills in Tamil, English, Malayalam, Hindi and Telugu.
Ability to handle customer queries professionally.
Basic knowledge of computers and IT hardware is preferred.
Positive listening, interpersonal, and problem-solving skills.
Basic knowledge of MS Office and email communication.
Willingness to learn and work in a customer support environment.
Qualifications
Any Graduate / Diploma.
Freshers are welcome to apply.
Previous experience in telecalling or customer support is an added advantage.
Pay: ₹10,000.00 - ₹15,000.00 per month
Perks:
Cell phone reimbursement
Internet reimbursement