A telecaller, also known as a telemarketer or call center representative, is responsible for making outbound calls to potential or existing customers. Their primary duties include:
Sales and Marketing: Promoting products or services, generating leads, and closing sales.
Customer Service: Addressing inquiries, resolving issues, and providing information about products or services.
Data Entry: Recording call details and updating customer information in a database.
Follow-ups: Contacting leads or customers to follow up on previous conversations or sales pitches.
Telecallers need robust communication skills, patience, and the ability to handle rejection effectively.