Job Title: Head – Student Success

Location: Kolkata

Work Schedule: 2nd & 4th Saturdays Off | All Sundays Off

Salary: ₹6–15 LPA (Based on Experience)

About the Role

We are looking for an experienced Head – Student Success to lead our Counseling and Student Support teams. The role involves driving operational excellence, improving student experience, managing cross-functional coordination, and building scalable processes across the student lifecycle.

Key Responsibilities
Lead and mentor the Student Counseling and Support teams.
Manage team performance, productivity, and quality through dashboards and MIS.
Coordinate with Marketing, Tech, Academics, Finance, and Operations teams.
Oversee CRM processes, lead management, and counseling effectiveness.
Ensure timely resolution of student queries and deliver an excellent support experience.
Improve sales processes, team training, SOPs, and operational efficiency.




Support current program launches by enabling the counseling team with product knowledge and sales readiness.
Analyze data and recommend process improvements to enhance conversions and student satisfaction.

Eligibility
Minimum 5 years of overall work experience.
At least 3 years of experience managing a team of 12+ members.
Solid leadership, analytical, and stakeholder management skills.
Experience in Sales Operations, Customer Success, Student Success, or Operations leadership is preferred.
EdTech experience is not mandatory.

If you are passionate about building high-performing teams, improving customer experiences, and driving operational excellence, we’d love to hear from you.

Pay: ₹50,000.00 - ₹125,000.00 per month

Work Location: In person

📌 Head – Student Success Kolkata
🏢 UPTALENT
📍 Kolkata