KEY RESPONSIBILITIES
Review and assess customer care and collection calls for adherence to standards.
Offer actionable feedback to agents on performance and call quality.
Collect, analyze, and interpret data; generate regular KPI reports.
Participate in calibration sessions to ensure consistency in call evaluation.
REQUIREMENTS
Multilingual Skills: Proficiency in Hindi & Kannada.
1 Months–1 year of experience in Quality Analyst, QC, or Call Auditing roles.