We are looking for a highly motivated Telesales Consultant who can convert enquiries into qualified counselling appointments and admissions. The ideal candidate should possess excellent communication skills, robust follow-up abilities, and a passion for helping students achieve their study abroad goals.
Key ResponsibilitiesLead Management
Handle inbound enquiries through calls, WhatsApp, email, website, and social media.
Contact new leads within defined turnaround times.
Qualify students based on education, budget, destination, and eligibility.
Schedule counselling appointments with education counsellors.
Sales & Conversion
Explain study abroad programs and available destinations.
Build trust with prospective students and parents.
Maintain continuous follow-up until enrolment.
Convert qualified leads into admissions.
Achieve monthly sales and admission targets.
CRM Management
Update customer information accurately.
Maintain daily call logs and follow-up schedules.
Track lead status throughout the sales pipeline.
Generate daily and weekly sales reports.
Customer Experience
Provide professional and courteous customer service.
Respond promptly to enquiries.
Resolve basic customer concerns before escalation.
Required Qualifications
Bachelor's Degree (preferred)
1–3 years in telesales, education sales, counselling, or inside sales
Freshers with exceptional communication may also apply
Skills Required
Excellent English communication
Malayalam and Hindi preferred
Strong persuasion and negotiation skills
Customer-focused approach
Confidence handling objections
CRM proficiency
Microsoft Excel and Google Sheets
Target-driven mindset