Customer Support Executive (Customer Success)

Location: Pune, Maharashtra (In office) | Experience: 1–2 Years | Employment Type: Full time | Department: Customer Support

Role Overview: A dependable and empathetic executive to be the first point of contact for ClassPe's students and parents — resolving queries, troubleshooting issues, and ensuring a smooth, satisfying learning experience for every user.

Key Responsibilities:
Respond promptly to student and parent queries via phone, email, and chat.
Resolve issues related to course access, payments, scheduling, and platform usage.
Escalate unresolved or technical issues to the relevant internal teams and track resolution.
Maintain detailed and accurate records of customer interactions in the support system.
Ensure high customer satisfaction (CSAT) through timely and courteous service.
Proactively identify recurring issues and share insights with the product/operations team.




Support onboarding of new students by explaining platform features and processes.
Meet defined response-time and resolution-time SLAs.

Requirements:
1–2 years of experience in a customer support, helpdesk, or BPO role preferred.
Strong communication skills in English and Hindi/regional language, written and verbal.
Patient, empathetic, and solution-oriented approach to handling customer concerns.
Comfortable using CRM/helpdesk tools and multitasking across channels.
Valuable problem-solving skills and attention to detail.
Graduate in any discipline; EdTech or customer-facing experience is a plus.

Pay: ₹25,000.00 - ₹35,000.00 per month

Education:
Bachelor's (Required)

Language:
English (Required)

Work Location: In person

📌 Customer Service Representative Balewadi
🏢 classpe Edutech
📍 Balewadi