The Service Advisor acts as the primary liaison between customers and the service department for Honda or Royal Enfield two-wheelers. This role ensures high customer satisfaction by managing vehicle intake, diagnosing customer concerns, and explaining required repairs.Key ResponsibilitiesCustomer Service & Consultation
Greet customers warmly upon arrival.
Listen to customer complaints about vehicle performance.
Conduct vehicle inspections alongside the customer.
Record vehicle details and mileage accurately.
Open job cards with exact technical descriptions.

Cost Estimation & Sales
Provide cost estimates for parts and labour.
Explain repair necessity clearly to non-technical customers.
Upsell periodic maintenance packages and genuine accessories.
Obtain customer approval before starting extra repairs.




Track vehicle progress through the workshop floor.

Delivery & Post-Service
Review final invoices with customers before delivery.
Explain work completed during the service cycle.
Handle billing transactions and resolve payment queries.
Conduct follow-up calls to ensure satisfaction.
Manage customer complaints with empathy and professionalism.

Qualification: ITI or Diploma (preferred), Graduates can also apply

Pay: ₹12,000.00 - ₹15,000.00 per month

Advantages:
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Service Advisor Thiruvananthapuram
🏢 MARIKAR GROUP OF COMPANIES
📍 Thiruvananthapuram