Job Summary

The Service Manager is responsible for managing the entire service department of the two-wheeler dealership, ensuring high customer satisfaction, effective workshop operations, and achievement of service revenue targets. The role includes supervising the workshop team, maintaining service quality, and managing day-to-day operations.

Key Responsibilities
Workshop & Operations Management
Oversee the daily functioning of the workshop, service bay allocation, job card flow, and timely delivery.
Ensure adherence to OEM service process standards.
Monitor productivity, efficiency, and quality of technicians and service advisors.
Ensure availability of tools, equipment, and consumables.
Customer Service & Satisfaction
Handle escalated customer complaints and provide quick resolutions.
Ensure timely follow-up with customers for feedback and repeat service.
Maintain high CSI (Customer Satisfaction Index) scores as per OEM guidelines.
Revenue & Target Achievement
Achieve monthly service revenue, labour targets.




Implement upselling of value-added services, AMC, extended warranty, accessories, and engine oil.
Monitor and control workshop expenses.
Team Management
Lead and supervise Service Advisors, Technicians, Floor Supervisors, Washing Team, and Support Staff.
Conduct daily team briefings and assign tasks.
Provide training and skill development for technicians and advisors.
Service Quality & Compliance
Ensure proper diagnosis, repair quality, and adherence to checklists.
Maintain audit compliance for OEM standards.
Ensure timely updating of job cards, warranty claims, and service records in DMS.

Job Type: Full time

Pay: Up to ₹40,000.00 per month

Ability to commute/relocate:
Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
2 WHEELER SERVICE: 5 years (Required)

Work Location: In person

📌 Service Manager Automobile Sector Coimbatore
🏢 Adharvaa Suzuki
📍 Coimbatore