Job Description:

Job Summary:

We are looking for a detail-oriented CRM Executive to manage customer interactions, order coordination, and after-sales support in a manufacturing setup. The role involves close coordination with sales, production, dispatch, and accounts teams to ensure smooth order processing and customer satisfaction.

Key Responsibilities:
Maintain and update customer database in CRM/ERP system
Coordinate with Sales team for order confirmation and client requirements
Process sales orders and track them till dispatch
Follow up with production team for order status and timelines
Coordinate with dispatch/logistics for timely delivery
Communicate order status, delays, or updates to customers
Handle customer complaints and ensure proper resolution
Manage documentation like Purchase Orders (PO), invoices, dispatch details
Follow up for pending payments in coordination with Accounts team
Maintain MIS reports (orders, dispatch, pending, complaints, etc.)




Support after-sales service and client retention activities

Required Skills:
Solid communication and coordination skills
Basic knowledge of manufacturing processes and order flow
Familiarity with ERP/CRM software
Positive knowledge of MS Excel (reports, tracking sheets)
Problem-solving and multitasking ability

Educational Qualification:
Graduate (B.Com / BBA / Any stream)
Diploma/Knowledge in Operations or Supply Chain is an advantage

Preferred Candidate Profile:
Experience in manufacturing / engineering company preferred
Ability to handle multiple clients and internal departments
Robust follow-up and documentation skills
Female candidates (if required as per company preference)

Key Performance Indicators (KPIs):
Order processing accuracy
On-time delivery coordination
Customer complaint resolution time
Payment follow-up efficiency
Data accuracy in CRM/ERP

📌 Crm Executive Kolkata
🏢 RECEX
📍 Kolkata