Job Description:

Job Summary

We are looking for a motivated and empathetic Customer Support Executive to join our team. In this role, you will act as the first point of contact for customers, ensuring their queries are handled promptly and professionally.

You will play a key role in maintaining high customer satisfaction by resolving issues, providing accurate product information, and delivering a seamless support experience. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.

Key Responsibilities
Handle customer queries via phone and email in a skilled manner
Understand, identify, and resolve customer issues; escalate complex cases when required
Collect and summarize customer feedback and coordinate with internal teams
Develop strong product knowledge and stay updated with product enhancements
Maintain accurate records of customer interactions in CRM systems
Ensure all customer information is properly documented for tracking and analysis




Follow up with customers and internal teams to ensure timely resolution
Collaborate with cross-functional teams to ensure a consistent customer experience

Qualifications
Bachelor’s degree in any discipline
1–2 years of experience in customer support / helpdesk roles
Excellent verbal and written communication skills in English
Solid problem-solving ability and customer-first approach
Ability to multitask and manage time effectively
Proficiency in CRM tools, Microsoft Office, and Google Workspace
High level of empathy and patience while handling customer queries

Work Timing
Shift: 5:30 AM to 2:30 PM (L1 Support)

Benefits
Competitive salary with performance-based incentives
Health and wellness benefits
Career development opportunities
Team-oriented and supportive work environment
Opportunity to work with a growing global technology team

📌 Customer Support Executive Gandhinagar (India)
🏢 Mantras2Success
📍 India