JD’s
you will play a crucial role in assisting customers with the implementation, troubleshooting, and maintenance of AVEVA software solutions.
responsible for providing timely and effective support to ensure customer satisfaction and successful software usage.
Respond to customer inquiries and technical issues related to AVEVA software products.
Troubleshoot and resolve software-related problems, providing explicit and concise solutions.
Assist customers in the installation, configuration, and deployment of AVEVA software solutions.
Collaborate with other teams to ensure seamless integration with existing systems.
Create and maintain detailed technical documentation.
Work closely with cross-functional teams, including development,
quality assurance, and product management, to escalate and resolve complex issues.
Provide training sessions to customers on the use and best practices of AVEVA software products.
Keep abreast of product updates and new features to deliver accurate and relevant information.
Identify patterns in customer issues and work with the development team to enhance product quality.
Recommend process improvements to streamline support operations.
Technical/Functional
Excellent problem-solving and communication skills. Ability to work collaboratively in a rapid-paced workplace.
Soft Skills
Ability to prioritize and manage multiple tasks. Continuous learning and adaptability. Customer-focused mindset. Effective communication and interpersonal skills.