Job Description: Digital Leads Representative

Role Overview: The Digital Leads Representative focuses on converting online inquiries into dealership walk-ins and sales using the TVS Accelerator platform.

Key Responsibilities
CRM Management: Act as the expert user for TVS Accelerator; manage lead assignments, status updates, and data entry.
Lead Conversion: Contact digital prospects immediately to qualify intent and provide product information.
Appointment Setting: Schedule test rides and showroom visits; coordinate with the sales team for seamless handovers.
Tracking: Monitor the lead lifecycle from initial inquiry to final retail using Accelerator dashboards.

Required Skills
Platform Expertise: Mandatory proficiency in TVS Accelerator (DMS/CRM).
Communication:



Solid persuasive skills over phone and digital channels (WhatsApp/Email).
Product Knowledge: Familiarity with the TVS two-wheeler lineup.
Efficiency: Ability to meet strict Turnaround Time (TAT) targets for lead responses.

Key Performance Indicators (KPIs)
Lead Response Time: Under 15–30 minutes.
Conversion Rate: Percentage of digital leads converted to physical walk-ins.
Data Accuracy: 100% updated records in the CRM system.

Pay: ₹12,000.00 - ₹18,000.00 per month

Advantages:
Cell phone reimbursement
Internet reimbursement

Work Location: In person

📌 Digital Lead Executive Indore
🏢 Rukmani Motors
📍 Indore